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Doorbell fell off mount - lens scratched

Mlbmlbmlb
Community Member

Hi there

Our doorbell came off the mount and doorbell camera lens has scratched 🙁

it’s under a year old - is there a way to get this fixed? 

great product just gutted this has happened. 

 

4 REPLIES 4

Jenelyn_O
Community Specialist
Community Specialist

Hi Mlbmlbmlb,

 

Thanks for reaching out. We'd like to check for options. Please fill out this form and let me know once you're done. 

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Mlbmlbmlb,

 

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. 

 

Thanks,

Jenelyn

Hi Jen

Sorry, I’ve not heard back. Do you know when I might hear back please?

Thank you! 

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

I'm sorry that it's taking too long. Unfortunately, we don't have a specific time frame to give. Once they review your case, they'll get in touch with you, as soon as they can. 

 

Regards,

Jenelyn