Doorbell fell off mount - lens scratched

[Mlbmlbmlb]

Hi there

Our doorbell came off the mount and doorbell camera lens has scratched 🙁

it’s under a year old - is there a way to get this fixed? 

great product just gutted this has happened. 

[Jenelyn_O]

Hi Mlbmlbmlb,

Thanks for reaching out. We'd like to check for options. Please fill out this form and let me know once you're done. 

Best,

Jenelyn

[Jenelyn_O]

Hi Mlbmlbmlb,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. 

Thanks,

Jenelyn

[Mlbmlbmlb]

Hi Jen

Sorry, I’ve not heard back. Do you know when I might hear back please?

Thank you! 

[Jenelyn_O]

Hi there,

I'm sorry that it's taking too long. Unfortunately, we don't have a specific time frame to give. Once they review your case, they'll get in touch with you, as soon as they can. 

Regards,

Jenelyn