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Doorbell/hub help!

JenD
Community Member

Hi.

I recently purchased a Nest Doorbell (battery) and a Nest Hub (2nd generation) to use with it.

However, whenever someone presses the doorbell, the hub comes up with an error message of “Camera Feed is Not Available”.

I am able to live stream the video if I specifically open it on the hub. It just will not display when someone rings the doorbell.

Please can you help?

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hey, JenD.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.