cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Help Center

Forum Posts

Start a conversation

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 184 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15899 Views
  • 0 replies
  • 6 kudos

Door bell won't wake up

I've noticed lately that when I walk out at night my door bell isn't waking up. No lights or anything until I push the door bell. Although it's battery I have it connected to the power from the old door bell and it has always worked fine. I can view ...

mcarb83 by • Community Member
  • 605 Views
  • 1 replies
  • 0 kudos

Best Doorbell (battery) will not factory reset

Doorbell disconnected from wifi. Tried to factory reset but it will never do the count down chime. Have held reset button for over 2 minutes and doorbell will just cycle from green to white. Roughly 2 years old

Eboo89 by • Community Member
  • 398 Views
  • 1 replies
  • 0 kudos

New Google nest image appears like a negative.

I just connected to brand new Google nest cameras, the outdoor type with the battery and magnetic base. One works fine, the other at first appeared to be stuck in night vision mode, but when I turn off night vision mode I still get what looks like ne...

Jcb60 by • Community Member
  • 786 Views
  • 3 replies
  • 0 kudos

need help for doorbell

please help!I installed 2nd nest google doorbell. everything went fine, but I could not hear "ding dong" or ringing on my phone when pressed the doorbell. I did call Google tech for help. after configured, turned on everything....sound notifications ...

tnguyltdta by • Community Member
  • 1341 Views
  • 5 replies
  • 0 kudos

Google Home can't find wired Doorbell

I just installed Nest Doorbell (wired Gen 2). followed instructions and the app asked if I see blue light on the bell and clicked Yes. Then the app tried to connect to the bell - connecting..... then failed multiple times. message is "Try moving clos...

coop2008 by • Community Member
  • 430 Views
  • 2 replies
  • 0 kudos

Battery replacement

The battery on one of my nest cam outdoor/indoor battery cameras will only hold a charge for a short period of time. Can the rechargeable battery be replaced?

Psl5065 by • Community Member
  • 395 Views
  • 1 replies
  • 0 kudos

Dead Nest Doorbell (Battery)?

I've been happily using my Nest Doorbell (Battery) for a couple of years now. I have it mounted outside of my house next to my front door. When it runs low on battery after a month, I get a notice, I pop it out, charge it over night, and put it back ...

jhewiz by • Community Member
  • 389 Views
  • 1 replies
  • 0 kudos

Cannot complete camera setup

Every time I get to the end of google home camera setup I get a message that something went wrong. Please turn on and off airplane mode or restart and try again. These are cameras we were previously using at our home. We disconnected them from accoun...

Camera is not seeing events

Hello,My Nest Door bell is not notifying me when people are walking up to the door. It is not seeing me when I walk up and wave at it. I have all notifications on. It only alerts me when the doorbell is rung. I have restarted it. Turned it off and on...

Boy1 by • Community Member
  • 2416 Views
  • 14 replies
  • 0 kudos
to vote
Labels