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Doorbell keeps wrongly identifying faces

eeerland
Community Member

My camera keeps wrongly identifying several different people as the same person. They are (to me) quite obviously not the same person. A small, long haired woman; a tall, short haired heavier man; a slender short man all identified as the same person by the algorithm. Their faces do not show up in the face library for this ‘familiar face’, so there’s no way for me to flag these wrong identities ánd - as they don’t show up as an unfamiliar face - no way to add them as a new familiar face. The app should have a simple button that lets me help the algorithm learn when it’s making mistakes. Or show *every* identified face in the library, so I can remove them. Also: if a face *does* show up in the library I can only remove it. Why can’t I tell the algorithm it’s a separate familiar face and have it split of off to a new entry?

Really expected better from a Google product TBH.

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

eeerland
Community Member

Apologies in advance for my rudeness: just acknowledging my problem doesn't solve it.

Is this something the product team is actively working on? I've had to disable the familiar faces notifications as they are consistently incorrect. I can understand a mistake now and then, but several times a day is really too often. Especially because I also lack the possibility to flag or adjust the algorithm when it recognizes someone incorrectly.

So do I still need help? Yes, because - as far as I can tell - nothing has been changed in the facial recognition nor have I received an answer to the questions in my initial post.

 

Best regards,
Ewoud

Brad
Community Specialist
Community Specialist

@eeerland

 

This is not a perfect technology, and it is considered a learning technology. I cannot do what you ask as it is working to figure things out. I would suggest you leave your feedback and other criticisms in the app. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

 

Best regards,

Brad

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran