Doorbell lense is craked

[MarkDoorbell]

Hi -My doorbell fell of its mounting bracket and the lense is now cracked

This happened when the door bell was pressed a few days after I had charged it. The door bell  is only couple of months old. Can you help with this please. My wife i bought it via the google store 

[EmptyNester]

This is a forum for end user only.  For this you need to reach out and speak to a google tech person.  Here is the link to get the phone call set up

https://support.google.com/googlenest/gethelp

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[MarkDoorbell]

Thanks Brad.

I have already filled this form as i found this link in another post. I did this on Thursday but have not heard back from anyone.  Can you advise how long it takes for someone together back to me. It is leas than a year old as indicated above so in warranty.

Thanks Mark

[janthadeus]

Hi MarkDoorbell,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. We don’t have a specific time frame but keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Thanks for the help here, EmptyNester and Brad.

Best,

JT