Doorbell live feed not showing on TV

[JoseJLA]

Recently I have noticed that I no longer receive announcements from my doorbell through my TV, and if I try to watch the doorbell on the TV all it shows is a no video signal symbol.

Both devices are connected to the same wifi network and I have them added to the same home in the Home app.

I've restarted both devices a couple times already and searched through the menus in both for a toggle that I might of had turned off but I've found nothing that could be the issue.

Any ideas as to what I could do to fix this?

[kcruzgonzalez]

Hi JoseJLA,

Thank you for posting in the community. I'm sorry that you're having troubles with your live feed on your TV. I understand how frustrating this can be. I'm here to help.

Before I begin, I need to ask a few questions for further assistance:

• When did the issue start? 
• Does your TV have Google TV?
• What brand is your TV?
• Have you restarted your router?
• Are you able to see the doorbell on your Google Home app? 
• Can you remove the TV from the Google Home app?

Please keep me posted. I'll look forward to your response.

Regards,

Kevin

[JoseJLA]

1. About a month ago, maybe longer

2. It has Android TV

3. Hisense

4. Yes I have 

5. Yes I can see my doorbell on the app

6. I have removed the TV from the app and added it back, but it still does the same thing

[kcruzgonzalez]

Hi JoseJLA,

Thank you for your response. Let's work together for a solution.

For your concern, please try the below steps:

• If your TV and your cameras are already on the Google Home app, please say to your Google Assistant, "Hey Google, sync all my devices." 
• Once your Google devices are all synchronized, reboot the TV and reboot your camera.
• Once the devices are connected again, try one more time.

Let me know how it goes and keep me posted.

Regards,

Kevin

[JoseJLA]

Did all the steps mentioned and still nothing.

[kcruzgonzalez]

Hi JoseJLA,

Thank you for your response. I'm sorry to hear that the issue persists. 

Due to your TV, it is not a TV with Google TV. We cannot know if it is an issue with an update on the TV because you can watch the camera on your cell phone and add the devices to your Google Home app. We recommend contacting the manufacturer of your TV to check if there is a way to update the software on your TV or factory reset the TV and try to see if the issue persists.

Please keep me posted. I'll look forward to your response.

Regards,

Kevin