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Doorbell lock button stuck down.

sbrown0530
Community Member

Yesterday I noticed my camera would not show video after I charged it and put it back on the mount.  Further inspection, I noticed the locking button will not come back out to lock the doorbell into the mount. Called customer service today and they said it's 2 years old, and out of warranty so they cannot replace or repair the doorbell. Anyone else have this experience bec it seems a little ridiculous that this expensive doorbell won't last 2 years.

Anyone also know of any tricks to get this button to depress to lock onto the mount for use ?

1 REPLY 1

MplsCustomer
Bronze
Bronze

@sbrown0530 

A few customers in this forum have reported using a little bit of WD-40 lubricant to get the mounting mechanism working again on their battery doorbell. We have only the older Google Nest Hello Wired doorbells, but there are quite a few posts in this forum about problems with the battery doorbell's mounting mechanism.