Doorbell not clicking on

[LeonWhelan]

Hi,

I've had a doorbell for quite a while now, without any issues.

I took it off just recently to put on charge, and now it seems as though it won't click back into place.

Can I please have some advice, or can I return it as I feel as though it's faulty.

Thanks

[MplsCustomer]

@LeonWhelan 

I keep seeing posts like yours in this forum about the battery doorbell's mounting mechanism. I am glad we instead bought another Google Nest Hello Doorbell and wired it with an "OhmKat Video Power Adapter - Compatible with Nest" for our unwired entrance a year ago.

You could try contacting Support--using the link and instructions in this post--to see if they'll replace your doorbell:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

(A few customers have tried using a little bit of WD-40 to loosen up the mounting mechanism.)

[EdmondB]

Hello LeonWhelan, 

I'm sorry to hear about your experience on your Nest doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @MplsCustomer. 

Best,
Edmond

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to fill out the form. Please let us know once done.

I appreciate your input, @MplsCustomer and Edmond. 

Regards,

Jenelyn

[LeonWhelan]

Hi, yes I filled out the form yesterday and submitted it.

[Jenelyn_O]

Hey LeonWhelan,

Thanks for the confirmation — I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Cheers,

Jenelyn