Doorbell not showing "plugged in" intermittently with googles power cable.

[I-am-Weasel]

So i purchased the doorbell and to go with it the power adapter cable google sells.

Now i plugged it in and it seemed fine until yesterday when i saw my doorbell preview was showing the battery indicator.

I went to look at the battery in the settings and it said 52% left.

Played with the plug a bit, figured it was wrongly plugged in, it then said "plugged in".

Came back an hour later into the settings and it was back on battery.

I've been monitoring it and its been tripping out like that for 2 days now.

(Currently at work and it is now on battery again.)

I thought the cable would keep the doorbell powered on all the time just like the blink one i replaced and the google cam i have that is always powered on with the wire.

(All battery models)

Do i have a defective cable? Or doorbell? 

[MplsCustomer · Accepted solution]

@I-am-Weasel 

If you have the battery doorbell, the battery version of the doorbell always runs off of battery power and is never powered by your household current:

"If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged by the power that comes through the wires, and the doorbell runs off the battery charge."

https://support.google.com/googlenest/answer/11830989

This means that if you have a lot of activity or are viewing the camera a lot, the battery can drain. Cold weather can also affect it.

[I-am-Weasel]

Oh, so the power adapter is kinda useless then.

Thanks for the answer 👍

[MplsCustomer]

@I-am-Weasel 

I wouldn't say it's useless. It's better than having to remove your doorbell to charge it. But the battery doorbell has limits because it always runs off of the battery.

We're still using our old Nest Hello wired doorbells.

[I-am-Weasel]

Since you seem knowledgeable, could i use the wired version with the google power adpater? (Instead of my doorbell wires. I live in an appartment and dont want to touch the original doorbell. Liability issues avoidance)

[MplsCustomer]

@I-am-Weasel 

I'm just another Google Nest customer.

Are you talking about this adapter from Google (https://store.google.com/us/product/ninety7_indoor_power_adapter_nest_hello)? If so, I don't know. For some reason they only sit the battery doorbell and the 1st gen Nest Doorbell (the Nest Hello). I have no idea why.

We have 3 Nest Hellos. Two are powered by our doorbell transformer; the third is using a power adapter from OhkKat, which is compatible with the Nest Hello, the 2nd gen Google Nest Doorbell, AND the battery doorbell (https://www.ohmkat.com/products/ohmkat-video-doorbell-power-supply-compatible-with-nest-hello-no-exi...).

[EmersonB]

Hello everyone,

@I-am-Weasel, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, do you mean you wanted to install a wired version of Nest Doorbell and you'll use the USB power cable of your battery type Nest Doorbell? Looking forward to your response.

I appreciate the help, MplsCustomer.

Best,

Emerson