I am also Google Nest customer with multiple cameras and doorbells. It seems that the Google Nest Hello Doorbell is plagued with two known design flaws: a front surface that starts to peel after one or two years and a small internal battery that also fails after one or two years (causing the doorbell to go offline when the button is pressed). We have two Google Nest Hello Doorbells that are less than two years old. The internal battery is failing on both of them and the front surface is starting to peel on the newer of the two. Google Nest has told us it is "unable to provide a refund or replacement because both Nest Doorbells are out of warranty."
"Unable"? I suggest that Google Nest is actually choosing to do nothing. I suggest that Google Nest could instead choose to provide Nest Hello customers having either or both of these doorbell failures with a discount on a new, re-designed Google Nest Hello Doorbell that corrects the susceptibility to peeling and that has a user-replaceable internal battery obtainable from Google Nest.
