Doorbell peeling

[Brownie8303]

Morning, I noticed my doorbell is peeling at first like a few on here I thought id missed the plastic protector on it. Upon closer inspection it's peeling quite badly. I can see that there are just replaced like for like, wondering how I can get this started.

[MplsCustomer]

@Brownie8303 

Two of our three Google Nest Hello Doorbells are peeling, and since Google Nest said they "cannot" replace them because they're past the 1-year warranty, we bought silicone "skins" on Amazon to cover the peeling shards.

[Brownie8303]

Thank for the heads up, still going to pursue this as there is the same of goods act. And the doorbell isn't up to the level of satisfaction id expect from a product. Especially a brand like Google, it's also clearly an issues as I've read numerous post now describing this issue. 

[Obedv · Accepted solution]

Hi @Brownie8303,

Sorry to hear about the situation with your doorbell. I'm here to help.

Here are two ways to get support for this matter:

1. Fill out our Contact Us form: link. This is the quickest way to reach a specialist who can help resolve your issue.

Contact Google Support directly:

• Visit Google Nest Help: https://goo.gle/31i1U5t
• Select "Doorbells" and provide a brief description of your problem.
• Click "Next" and then choose "Other" followed by "Next step."
• Under "Contact options," select your preferred method (phone call or chat) based on availability.

I hope this helps.

Best regards,

Obed