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Doorbell plastic is peeling quite drastically. Google support not able to help

JohnF
Community Specialist
Community Specialist

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Original poster: Mickaël Sch 

 

Doorbell protective plastic peeling quite drastically. Not causing any functional deficits yet, but have concerns that it will in the long run. Google support unable to help because it's past the warranty period. 
I am in the north of France with a northern exposure so not much sun.
Quite disappointed in Google's support, as we are very loyal customers I have 15 Google devices . Thanks in advance! 

 
1 REPLY 1

JohnF
Community Specialist
Community Specialist
Hi there,
 
I am sorry to hear that your Nest Hello Doorbell is peeling! I understand that you are out of warranty, but I would like to see if we can assist you further on this issue. We'll be reaching out to your email on file to collect some information from you. 
 
Please respond with the requested information, and we can work to find a solution for you. Thank you for your patience!
 
Here is your case number for this inquiry: 7-0059000031976
 
 
-from Brad C.(Community Specialist)