Doorbell visitor notification delay

[JonAb]

Hi, 

Visitor notifications from my doorbell arrive on my Pixel 7 after 27 minutes.  My wife's iPhone gets them immediately.  What's happening?

The doorbell says it is a Nest doorbell (wired) -  so presumably gen 1.  We've had it a while, but not sure when the issue arose.

• Thanks!

[Anonymous]

Unfortunately I've seen so many complaints from users about this it'd be in the thousands.. Search this forum and social media platforms for users with the same fault and see how you go with a fix. Ive not seen one particular fix that has worked for each individual user they're all usually different in some respect. In saying that i have seen users successful.. Also expect it to happen again it never usually ceases or is a permanent fix in my experience 

[JonAb]

Thanks for the reply!  This morning I'm receiving the notifications promptly, so it seems it was a temporary glitch.

[Weasel]

Glad it hear it's working. For me, not so much. Received a notification this morning at 5:39 am for an event that occurred at 4:48 am.

[Ashepherdson]

Is your phones network sleeping or otherwise set to not disturb ? I know I get delayed notifications in those cases , but usually they are prompt barring network issues 

[Weasel]

No, everything is exactly the way it was prior the problem starting up a week or so ago. Everything has been checked and rechecked. As I'm typing this I just received a notification at 9:03 for motion that was flagged at 8:57. Compared to recent performance that's a huge improvement. But still sucks and is unacceptable. Shopping for Ring or Arlo.

[Ashepherdson]

Strange indeed.. have you tried a full system restart.. just power cycle your router, doorbell camera, and phone, and see if that works?  It's a stretch I know but works more often than you would think !

[Lance_L]

Hi everyone,

We understand your concern about your device not working as it should, and we appreciate your reports here in the Community.

I'd love to dig deeper into this issue. What type of Nest doorbell do you have? Does it happen on both Wi-Fi and mobile data? Are you using the Google Home or Nest app?

Let's try these troubleshooting steps below (try to trigger a notification to test after each step):

• Connect the mobile device to another Wi-Fi or cellular network.
• Sign in to your account on another mobile device.
• Connect the Nest doorbell to a different network.

Thank you for your help, Asheperdson.

Keep us posted.

Best,

Lance

[Lance_L]

Hey Weasel,

Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

@JonAb, do you still need help? Let me know so I can assist you further.

Regards,

Lance

[Jenelyn_O]

Hi everyone,

@Weasel, checking if you were able to fill out the form. Please let us know if you're done.

I appreciate the help, @Ashepherdson and Lance.

Thanks,

Jenelyn

[Weasel]

The form asks for my name, email address and phone number. None of that info will help solve the problem.

Then it asks “How can we help? Please describe your issue”.

My issue is the same as the issue many others are having and has been described fully.

So, no, I did not fill out the form

[Jenelyn_O]

Hey Weasel,

We understand that this step is a little out of the way. However, we wouldn't be able to move forward if you will not fill out the form. Filling it out will help our team to make a case for you to take a closer look at it. 

Please let me know, once you're done. 

Best,

Jenelyn

[zoeuvre]

Hi folks, 

@Weasel, we haven't received your form. Were you able to fill it out? Do you still need help?

Thanks,

Zoe

[Dan_A]

Hey there,

Do you still need help with your device? If so, kindly fill out this form.

Regards,

Dan

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[Weasel]

Everything worked fine until a month or so ago. No settings or hardware were changed, BUT both the Home and Nest app were updated in early June (6/12  & 6/14).

Every possible fixed offered up has been tried to no avail. The ONLY thing I can't do to troubleshoot is roll back the updates.

36 years in IT tells me something about these updates stinks to high heaven, and that's something neither I or any end user can remedy.