Hello folks,
@Sparky123, thanks for reaching out to the Community. I wanted to check if you still need help with this. Were you able to contact our support team as suggested by MplsCustomer above? If yes, how was it?
If the issue persists, I have a few questions: what is the color of the status light on the Nest doorbell? Are there any error codes or messages on the Google Home app? What troubleshooting steps have you taken? Also, have you tried to set up the doorbell using a different WiFi network or mobile device?
Please try the steps below:
- Check for Android system updates and install them if there’s any.
- Save any video history on the device, if any. Follow this guide.
- Uninstall the Google Home app, then restart the mobile device.
- Reinstall the Google Home app and sign in.
- Unmount the Nest doorbell, and then locate the reset pinhole on the device.
- Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
- At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
- Release the button. Your device will be restored to its factory settings.
- After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
- To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
- Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
- Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
- Cellular data should be turned off.
- Start adding the device back to the app.
Let me know how it goes.
I appreciate your help,MplsCustomer.
All the best,
Lance
