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Doorbell won’t connect

Kayester
Community Member

I replaced my wifi modem and now my doorbell can’t connect.

I’ve set up a new home, rebooted the doorbell,  switched everything off and on again. It’s just getting stuck connecting to a joining device.

Any ideas would be appreciated 

3 REPLIES 3

David_K
Diamond Product Expert
Diamond Product Expert

Nest Doorbell (battery) is managed in the Google Home app. In the Home app, Wi-Fi information for cameras and doorbells can’t be updated unfortunately, so you’ll need to factory reset your doorbell and set it up again in the app. In most cases, you’ll remove your device from the app and add it back.

Important: 

  • Make sure to save any important video clips before you start. When you remove your device from the app and factory reset it, you’ll lose your video history.
  • If want to keep your video history, don’t remove your device from the app. Factory reset your device manually by following the steps below, then set it up in the Home app as a new device. You’ll have two versions of your device in the Home app, one with older video, and one with new video.
  1. On the Home app’s home screen, touch and hold your doorbell's tile.
  2. At the top right, tap Settings cogRemove Device.
    • If your device was online, it will factory reset automatically when you remove it from the app.
    • If your device was offline, you must also factory reset it manually
  3. Wait for the device to finish the factory reset.
  4. Go to the Home app’s home screen.
  5. At the top left, tap Add +Set up device> New devices.
  6. Continue to set up your doorbell with your new Wi-Fi information.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks @David_K for your help!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad