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Doorbell

Yorkiedad
Community Member

whenever i get a notification about, for example, my living room camera, i pull up the notification and the video just never loads. the spinner just spins and spins and spins. i can pull up the live feed with no issue, but i cannot for the life of me get the clips i get notifications about to load. it's to the point where i am starting to ignore the notifications which completely defeats the purpose of these "smart" cameras. i'm about to throw them all out and buy a different brand. is there anything i can do to resolve this on my end? the live feeds work perfectly like i said, but when it comes to videos related to notifications i can never watch them.

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

HI Yorkiedad,   I'm and end user like you and I have run into this many times.   I  have done a bunch of trouble shooting and I'm 99% sure the problem is on the Google side with their servers and nothing to do with your end.

I have had some success with powering down the device and then bringing powering it back up.  This forces it to re-register the device on the server.

The other thing you should check is to make sure the app on your phone is up to date.  The easiest way to do this is to go to the App Store and search for the app.  If it says "UPDATE" then proceed with the update.  If just just says "OPEN" then you are on the newest version.

Since this is just a user forum site the folks at Google usually don't respond.  Your best bet is to open a support ticket with Google so that you get an official Google tech to help you out.  Here is the link:

https://support.google.com/googlenest/gethelp

 

I have also see this happen if you

aatienza
Community Specialist
Community Specialist

Hey Yorkiedad,

 

Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Yorkiedad,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Yorkiedad,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie