Double Notifications to Phone

[BeezalTron]

So I get double notifications sent to my phone for every event on my video doorbell. 

I saw on Reddit where people claimed to fix the problem by checking if your Google Home app has two accounts linked to it and making it so you only have one linked account.  I checked and I only have my Google account linked on my phone.  

My wife has her phone linked, as well, but that shouldn't matter since she has a separate Google account and her account isn't on my phone. 

First world problems, I know, but it is very annoying and there has to be a fix. 

[Parvathi]

My battery door bell I cannot set it after removal..to reinstall I just don't see this in my list... something has changed...last month with their Home app.

[SteveT1]

Hi folks,

I'm sorry to hear that. Let's get this sorted out. A few questions: What is the make and model of your phone and the OS version? Also, what is the mobile app version?

You can try these steps:

1. Verify the device’s Date and Time settings are correct and automatically set.
2. Confirm that the Nest or Google Home app has permissions to use the phone's location.
3. Check the Google Play Store for Nest or Google Home app updates.
4. Check and install any available Android OS updates.
5. Test if the issue persists on both Wi-Fi and cellular data, if available.
6. Force quit the app.
7. Clear cache and storage.
8. Log back into the Nest or Google Home app.
9. Uninstall the Nest or Google Home app.
10. Power cycle the device.
11. Reinstall the Nest or Google Home app from the Google Play Store.
12. Reset app preferences.

Regards,

Steve

[SteveT1]

Hi folks,

It's me again. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad