Download entire video history?

[SLD0]

Greetings,

I would like to download and share my entire video history. Is this possible? I only see where you can select a clip and share it, but not select entire history.

Thanks very much,

S L D

[David_K]

Go to takeout.google.com and scroll down until you get to Nest. From there, you can choose to download 1, 3, 6, or 12 days of video history or, download the lot.

[aatienza]

Hey SLD0,

Appreciate the help, davidking. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[SLD0]

Thank you davidking and Archie for checking in. I followed do’s instructions and a few days later (today actually) I received a message saying “Something went wrong and we couldn’t create a copy of your Google data. You can try to create a new export.”

…Not the most very helpful message but I will try it again. 
When I chose download it asked me what size so I went for the max size of 50gigs since I thought my video history will be quite large. Maybe I will try a small amount for back up this time so it doesn’t take as long. 
Thank you again to everyone for helping!

S L D

[aatienza]

Hey SLD0,

No worries! Let us know how it goes — we're here to help.

Thanks,

Archie

[aatienza]

Hey SLD0,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SLD0]

Hi Archie,

Tried to download history again and got the same message:

Something went wrong and we couldn’t create a copy of your Google data. You can try to create a new export.

Not sure what went wrong, again. Last time I tried the max 50 gig download size since entire history could be too large. This time I tried the minimum 2 gig download size, even though it would be broken up into chunks. 
Any tips on what I am doing wrong or what else I could do to make this work would be greatly appreciated!

Best,

S L D

[aatienza]

Hey SLD0,

I'm sorry for the delay. What type of Nest camera do you have? Also, are you using the Google Home app or Nest app to access your device?

Thanks,

Archie

[SLD0]

Hi Archie,

Thanks for your message. I got the outdoor cameras and a doorbell from Google a few months back. They are the battery type but I keep them constantly plugged in. I use the Google Home app.

I am surprised how difficult this process is.  One of the reasons I chose Google was because I believed they were big and smart enough to make this easy. Maybe it’s just me…

cheers,

S L D

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[SLD0]

Hi Brad,

There was a lapse but I replied to Archie a couple days ago.

Still no luck on downloading entire history. Any tips beyond basic instructions with google takeout would be appreciated. 
cheers,

s l d

[janthadeus]

Hey folks!

I appreciate your help Archie and davidking.

Thanks for trying, please carefully follow the steps below to download your Nest data:

1. Go to https://goo.gle/2xYDHFv. 
2. Under create a new export/archive, click select data to include the products that were selected all by default. Click deselect all and scroll down and look for Nest. 
3. Select advanced settings and select video history. 
4. Scroll down, click the next step.
5. Select create export/archive.
6. Confirm it is in-progress.

The time it takes to download your Nest data would depend on the file size. When the download is complete you'll receive an email notification.

Let me know how it goes.

Regards,

JT

[SLD0]

Hi JT,

Thanks for your message. I tried this several times using the largest 50 gig download size, down to the smallest 2 gig download size. After a few days I always got the same message, essentially that it couldn’t download, try again.

I followed the instructions. Am I doing something wrong?

Cheers,

s l d

[janthadeus]

Hi there,

Thanks for the heads up! Please try downloading less than 50 Gigabytes file size to see if it goes through.

Cheers,

JT

[janthadeus]

Hi SLD0,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Regards,
JT

[SLD0]

Hi JT,

I haven’t had luck getting it to work yet. Neither 50gb nor 2gb worked. What download file size do you recommend?

Thanks,

sld

[janthadeus]

Hi SLD0,

Got it, thanks for trying. Try to download 1 Gigabyte file size for now and let's see how it goes.

Please keep me posted.

Best,

JT

[SLD0]

Thanks JT,

I am trying it now with 1gb. Will let you know the result in a couple days. 
cheers,

s l d

[janthadeus]

Hi there,

Cool! Let me know once you get the result.

Cheers,

JT

[SLD0]

Hi JT,

Same message with 1gb download. Something went wrong, couldn’t download, try again.

I am giving up. Very disappointed I can’t download my video history. 

Best regards,

s l d 

[janthadeus]

Hi SLD0,

We're sorry to hear about your experience. Don't give up on us yet. We'd like to further check on this. May I know what device you're trying to download your Nest data? Do you have a computer to download the file? Also, what error message you received this time?
 

Looking forward to your response.

Best,

JT

[janthadeus]

Hi there,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.
 

Thanks,

JT

[SLD0]

Hi JT,

Thanks for reaching out. I think I am good.
Appreciate you and the community. 

Best regards,

s l d

[janthadeus]

Hi there,

Got it, I appreciate your efforts. Should you have other questions or concerns, feel free to let me know.

Regards,

JT

[janthadeus]

Hi there, 

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad