Download video-sound clip in home app issue.

[Cobra435]

Following online instructions, I've selected the event clip from history, tapped "event detail", but do not get a download icon as instructions indicate. What am I doing wrong? 

[MplsCustomer]

@Cobra435 

Google Nest's directions are wrong and they've failed to correct them. There is no "Download" icon or button.

When viewing an event, click on the "More" icon (the 3 dots) and then click on the "Save clip to device" option. On an iOS device you'll be prompted to give Google Home permission to access your photos.

[Cobra435]

I'm accessing through the Home app and the 3 dots only give me "give feedback" and "help" as options. I

[Cobra435]

(finishing my reply), I am using an android phone. 

[MplsCustomer]

@Cobra435 

I would think the android version would be somewhat similar. You have to click the 3 dots when you are viewing an event. 

[Cobra435]

Still not getting the "save clip to device" as an option. 

[MplsCustomer]

@Cobra435 

If you go to your camera and select "History", and then select "Full history", and then select an event, and then click on the "More" icon, you should get a screen like this:

[EmersonB]

Hello everyone,

@Cobra435 I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to see the last response of MplsCustomer? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.
   
Regards,
Emerson

[Cobra435]

Still did not get me there. I did not get the same screen that gave me a save option. I was able to select the "new clip" option which allowed me to save it to my phone. Maybe I had a setup problem? Don't know, but I got what I needed. 

[janthadeus]

Hey Cobra435,
 

Awesome, we're glad to hear that! There are steps in this article which serve as your guide when saving and downloading video clips. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help, MplsCustomer and Emerson.

Best,

JT