Drop cameras not longer

[Renesanchez]

Very DISAPPOINTING and ILEGAL approach by Google to turn off the drop nest cameras without fully replacing the entire amount of cameras. I have 15 cameras and 4 of them are not longer supported and they were working fine in perfect conditions. These cameras costed me between 200-300usd per piece.  They decided they will return only 1-2 max. I have never have experienced such of scam or steal or take over after buying a product from a company like Google who basically turning off and STOP the nest cameras.  We should get at least the very minimum of cameras that are not longer supported. More over what is going to happen in the new future with the rest of my cameras. SHAMEFUL!!!😡😡😡😡😤😤😤😤 Hope they reconsider and send me at least 2 more cameras!!! Unbelievable!!! 

[skeptic2024]

Not to mention that the new service for the Google cameras is not as good as the previous Nest subscription. Google/Nest only saves "events" so if something happens that it doesn't consider to be an event, such as someone stealing a package from your front porch, you will never see this in your video timeline, even with a paid subscription. I'm appalled, also. 

[MplsCustomer]

@skeptic2024 

We've had a "Nest Aware Plus" subscription since 2020; it provides 24/7 video history for the last 10 days, so even if a camera or doorbell does not flag something as an event, we can still access it in our video history.

[Smf09636]

I'm sorry that your device is no longer supported but asking a company to replace your outdated product with a new product would be the same as asking Apple to replace your old iPhone for free with a new iPhone because you managed to keep it in a phone case which they of course also was not do. The reason that they stopped supporting these older devices is because it cost quite a bit of money to maintain the app associated with the products and pay for people to fix bugs in the software and keep up with the security that's ever changing in an advanced market like tech. Companies like this have to look at things like how many people are even using the service any longer or did they make enough profit from the product to keep up with the cost associated with maintaining an older device. but either way you choose to look at it you must understand they didn't end its usability to wrong you or anyone else. I personally think its really admirable they offered to replace any of the products given you said you purchased them second hand. most companies would have simply told you to buy whatever new product replaced that one.  

[GuidoVH]

Are you kidding me!? Google's Nest support has been appalling. Most of my 7 smoke detectors that do no longer connect expire in 2028. 

[skeptic2024]

Google made our functioning Dropcams obsolete. Mine still worked fine after running 24/7 for 9 years, along with a Nest subscription. But Google didn't want to support those cameras anymore. I replaced them with the new Google cameras, but you can't access the camera timeline with  Nest Aware. You have to use Google Home, which only captures "events" that Google decides are worthy of being available for replay. Whole lapses of time seem to not be recorded at all. Yet at the same time I'm being charged for a new Nest Aware account. I'm not a huge fan of built-in obsolescence, so "shaming" people for keeping and maintaining older equipment isn't really a good strategy. It turns out that sometimes, fully functioning older gear is better.

[MplsCustomer]

@skeptic2024 

If you have a "Nest Aware Plus" subscription (which we've had since 2020), then you get 24/7 recording for the most recent 10 days on all 1st gen and 2nd gen Google Nest cameras and doorbells. Our 2nd gen Google Nest Battery Camera--plugged in with the optional power cable--captures events and records 24/7 about the same as our 1st gen cameras and doorbells do.

[GuidoVH]

After I changed internet supplier I have 7 Nest Smoke detectors, an outdoor IQ camera, a Hello doorbell and two Door lock NO longer connecting. Google support told me they received plenty of complaints but came up with no solution. Told me they'd escalate it to a senior tech adviser and call me back, 10 Days now but didn't hear anything back. Unbelievable. Looks like it's time for someone to start a Class action suit!!!

[MplsCustomer]

@GuidoVH 

Google Nest does not make it easy to change Wi-Fi settings. That's why their first recommendation is to set the network name (SSID) and password on a new router/modem to the same values used on the old router/modem. That's what we did when we got a new router/modem (without changing our ISP) a few years ago, and we didn't have to make any updates to any of our Google Nest devices.

If that's not possible, then the general process is to remove the Google Nest device from the Google Nest app or Google Home app (preferably while still on the old Wi-Fi network), do a factory reset (sometimes a challenge), and then reinstall it in either the Google Nest app or the Google Home app, as appropriate (sometimes also a challenge).

You've probably reviewed this and tried the steps, but just in case you haven't, this is the "Connect Google Nest or Home devices to a new Wi-Fi network" Help topic:

https://support.google.com/googlenest/answer/10165378