DropCam not connecting to new Wi-Fi Network

[Breezy34]

I tried with my computer, using the original USB cable - plugging camera directly into computer. Nothing happens.

How can I reactivate my DropCam on Nest?

[MplsCustomer]

@Breezy34 

When you were still on your old Wi-Fi network, did you try going to Settings | Home info | Home Wi-Fi help, selecting your camera, and updating your Wi-Fi settings? If not, did you remove your Dropcam from the Google Nest app while you were still on your old Wi-Fi network? (https://support.google.com/googlenest/answer/9223711?hl=en&sjid=4563526909807967593-NA#zippy=%2Cuse-...) (https://support.google.com/googlenest/answer/9252162?hl=en&sjid=4563526909807967593-NA#zippy=%2Cnest...)

If not, then I'm not sure what you do next, because for the older cameras the way to factory reset them is to remove them from the Google Nest app.

Maybe some Dropcam customers who have gone through this will comment here.

[Breezy34]

Unfortunately, I didn't think to do anything with the camera prior to Verizon changing the router. I didn't think about the camera or the Echo for that matter. 

Truly appreciate your time and information.

Kind regards.

[Lance_L]

Hi Breezy34,

Thank you for posting in our Community. I’m sorry to hear that your Nest device isn’t working properly. Let’s check it out.

A few questions: do you have a Dropcam Pro or Dropcam HD? Are you using a MacOS or Windows computer? What is the color of the status light on the Dropcam?

To set up a Dropcam using a computer, you need a MacOS or Windows computer that supports 32-bit applications.

More information here.

Thanks for the help, MplsCustomer.

Best,

Lance

[EmersonB]

Hey everybody,

@Breezy34, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, MplsCustomer and Lance.

Regards,

Emerson

[Breezy34]

Yes, thank you. I still need assiatance.

I have the original Dropcam. It was connected via my Mac and was working fine, but when the wifi router was changed it won't reconnect.

I did find something that said:

...it has to do with connecting to the router on the 2.4GHz vs. 5 GHz" (router has both) - something about needing to pause the 5 to get on the 2.4 but I don't know how to do this...

[Breezy34]

And yes there's a yellow blinking light and I hear it clicking, trying to connect to something. I have the cable plugged in to the USB to my laptop.

At this point, when I click the + and choose Nest/DropCam, I follow the instructions and it takes me back to the regular screen (I'm in a loop).

[Breezy34]

No worries in responding. I just saw email from NEST and ordered a new Nest Cam; they offered it free of charge for those with the first gen cams. Thank you for your assistance.

[Lance_L]

Hello Breezy34,

Thanks for the follow-up information. I’m glad to know that you were able to order a new Nest camera. 

If you need help on how to separate the 2.4 GHz band from the 5 GHz band of your Wi-Fi router, please reach out to your internet service provider or router manufacturer.

I appreciate the help, Emerson.

Regards,

Lance

[Lance_L]

Hey Breezy34,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Cheers,

Lance

[Breezy34]

Yes. I need to know how to connect my DropCam to the 2.4 GHz speed of my new router.

[Lance_L]

Hello Breezy34,

Thanks for getting back to me. What is the make and model of your Wi-Fi router? Did the router come with your internet provider? Or was it purchased separately?

To set up a Dropcam using a computer, you’ll need a MacOS or Windows computer that can run 32-bit applications.

Follow the steps here: Set up your camera on a computer.

Best,

Lance

[Lance_L]

Hello Breezy34,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance

[Breezy34]

I still need to connect with Verizon; it always takes so long. need to find time to connect with them. I'm hoping they can easily help. Thank you for checking back in...

[zoeuvre]

Hi Breezy34, 

Thanks for keeping us in the loop. We want to make sure that everything will be taken care of —  I’ll keep this thread open and wait for your update.
 

Best,

Zoe