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Dropcam with a new wifi router...

BobbyBlue71
Community Member

I have a couple of first-generation dropcams for which I cannot change the wifi settings now with a new router.  The old Mac OS dropcam app has been shuttered I'm guessing, and so I'm unable to open the app on the computer as prescribed when troubleshooting.  Any idea how to update these cameras for my new router? 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@BobbyBlue71 

Since there is no factory reset button on the Dropcam, you're supposed to remove the camera from the Google Nest app while you are still on your old Wi-Fi network in order to factory reset it.

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@BobbyBlue71, thanks for reaching out here in the Community. How's it going? Were you able to follow the steps above? In case you have an update, you know where to find us.

 

I appreciate the help, MplsCustomer.

 

Best,

Emerson