Dropcams Being Exchnaged for NestCams

[GKoz]

I currently have 3 DropCams (Before nest bought, and then Google) and one Nest Cam.  On April 7 i receievd an email from nest that they would no longer support DropCams, but because I subcribed to video and have 4 cams I would be entitles to two freen new cams.  To date and after countless of hours on support via email (when i keep getting contacted after 7 pm and I have stated I am only available from 8 am to 3 pm due to work,  and Chat i have still not been able to get the issues resolved to make this exchgnage.  Needless to say this has been the worst customer services experinece i have ever gone htorugh with any company

[Juni]

Hi GKoz,

Thanks for reaching out. Sorry for the late reply. Please let us know the case number you were given when you contacted our support team so we can look into it further for you. 

I look forward to your response.

Regards,

Juni

[GKoz]

Hi Juni,  Thank you for your reply.  The support has been the worst experince ever.  I have been switched back and forth between Google Store and Tech support, close to 40 hours of my time wasted with no results between chat, emails phone calls.  So far communications have been with Brandon, Bernard, Annie, Steve, Logan, Rey, etc.

[Juni]

Hi there,

We checked with our support team and they are waiting for your response. Please continue the conversation there. I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help If you have other questions or concerns.

Thanks,

Juni