floodlight camera offline for days

[Shu3]

My camera went offline on Saturday and has yet to get back online. My doorbell which is further away from the router than this camera is working fine. I have had no issues with the camera until now. The light on the floodlight camera is green so it's working. Just offline, draining the battery backup. 

I have disconnected my router multiple times I even turn the power off at the breaker and it hasn't made a difference. It's using up the battery but I can't turn off the camera in the app either, It just continues to say offline.

How do I fix this? I really don't want to have to get on a ladder and disconnect the camera and reset it. I even deleted the home app and reinstalled .

This is currently and overpriced floodlight. Maybe I should switch to another camera service with better customer care and better camera! 

NOTHING works. Please help me fix this. 

[MplsCustomer]

@Shu3 

If your floodlight camera is connected to power, it should NOT be training the battery even if it is offline. Are you sure you have power going to the camera? Can you turn the lights on and off?

"For wired installation setups with a Nest Cam (battery), the wires power the camera directly."
https://support.google.com/googlenest/answer/11830989

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. Were you able to try the troubleshooting above and visit the link? Please let us know how it goes. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Shu3]

The answer isn't helpful for my problem. My camera had been working for over a year, now it's offline and nothing I've done so far has worked to get it online. The battery is fine. 

I've turned the power and the router off multiple times and uninstalled the app , as directed by some searching I did. Nothing has worked. 

This forum has been useless. It would be great to talk to a human at Google on how to fix their products! 

[Juni]

Hi there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[Juni]

Hi Shu3,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Thanks,

Juni