Duplicate Devices on Google Home

[tiff1210]

Hi! I have two issues:

On Google Home, I have two entries for the same Nest camera but on the Nest app, I only have one. I don’t seem to be able to remove the duplicate.

When I go to Room Settings to choose device and select one of device entries and not both, it affects both entries for the same camera and removes them both instead of just the duplicate.

on the Nest app, there is no duplicate.

also on the Nest app, I have a duplicate Home entry that does not appear in Google Home. When I try to remove the duplicate Home entry, it says I need to do so on the Google Home app (which I can’t do because the entry isn’t there to delete!).

help!

[Jake]

Hey tiff1210,

Sorry for the late reply. I wanted to follow up and see I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[aatienza]

Hey tiff1210,

Do you still need our help? If so, please reply to this thread so we can take a closer look. Check out this link for additional help.

Thanks,

Archie

[aatienza]

Hey tiff1210,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie