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iOS stream freezes

Plane1286
Community Member

Hello

 

anyone have a solution to watching a live stream and the feed freezes and audio cuts out after a couple minutes of watching?  Ever since converting to Google and using Google Home or Nest app the problem occurs.  Never was an issue with just the Nest App itself.

 

thanks in advance

 

alex

18 REPLIES 18

Rubes
Gold Product Expert
Gold Product Expert

Myself and others on this forum have had this issue since the latest Nest app update. From what I can gather, it seems isolated to the latest update and there has yet to be an acknowledgement of the issue by Google, let alone a solution. 

aatienza
Community Specialist
Community Specialist

Hey Plane1286,

 

Appreciate the help, Rubes. Our team is already aware of this and we're now working diligently on a fix. We'll check back in once we have an update.

 

Thanks,

Archie

Hi Archie

What is the timeline for fix?

Thank you

 

alex 

 

aatienza
Community Specialist
Community Specialist

Hey Plane1286,

 

We have no timeline to share, but we'll make sure to keep you posted once we get word from our team.


Thanks,

Archie

come on guys been 2 months now with no fix 

Brad
Community Specialist
Community Specialist

@BroRidersMTL

 

I promise you, I wish I had a solution to provide. Once there is one provided by Google, we will do our best to let our users know. Thank you for your patience, and please provide your feedback in the app. 

 

Best regards,

Brad

Rubes
Gold Product Expert
Gold Product Expert

There was an update to the iOS Nest app on June 14 that seems to fix the issues.

Plane1286
Community Member

Thanks, I will check it out.

BroRidersMTL
Community Member

I can confirm finally the latest update fixed the issue

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for confirming, BroRidersMTL and Rubes.

 

@Plane1286 Let us know how it goes.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

Yes there is still an issue wont load familiar daces to pick if i know them

i havent done it in a while so over 200 how do i fix this

Still having stream freeze after a couple minutes of going live to feed.  Video stops and audio cuts out completely 

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Plane1286
Community Member

Still having freezing .., and loss of audio 

Brad
Community Specialist
Community Specialist

@Plane1286

 

I am afraid there is no update on this issue yet. But keep trying your own troubleshooting steps like restarting the device, restart your internet, make sure that the wifi router is close enough to the cam, etc. and once we have an update, we'll let you know.

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey Plane1286,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Plane1286,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie