06-03-2022 04:54 AM
Hello
anyone have a solution to watching a live stream and the feed freezes and audio cuts out after a couple minutes of watching? Ever since converting to Google and using Google Home or Nest app the problem occurs. Never was an issue with just the Nest App itself.
thanks in advance
alex
06-03-2022 07:14 PM - edited 06-03-2022 07:14 PM
Myself and others on this forum have had this issue since the latest Nest app update. From what I can gather, it seems isolated to the latest update and there has yet to be an acknowledgement of the issue by Google, let alone a solution.
06-09-2022 11:41 PM
Hey Plane1286,
Appreciate the help, Rubes. Our team is already aware of this and we're now working diligently on a fix. We'll check back in once we have an update.
Thanks,
Archie
06-10-2022 04:25 AM
Hi Archie
What is the timeline for fix?
Thank you
alex
06-10-2022 03:02 PM
Hey Plane1286,
We have no timeline to share, but we'll make sure to keep you posted once we get word from our team.
Thanks,
Archie
06-11-2022 11:04 AM
come on guys been 2 months now with no fix
06-15-2022 09:56 AM
I promise you, I wish I had a solution to provide. Once there is one provided by Google, we will do our best to let our users know. Thank you for your patience, and please provide your feedback in the app.
Best regards,
Brad
06-15-2022 10:53 AM
There was an update to the iOS Nest app on June 14 that seems to fix the issues.
06-15-2022 11:16 AM
Thanks, I will check it out.
06-15-2022 11:26 AM
I can confirm finally the latest update fixed the issue
06-16-2022 05:47 PM
Hey folks,
Thanks for confirming, BroRidersMTL and Rubes.
@Plane1286 Let us know how it goes.
Thanks,
Archie
06-20-2022 05:43 PM
Hey folks,
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Archie
06-20-2022 06:00 PM
Yes there is still an issue wont load familiar daces to pick if i know them
i havent done it in a while so over 200 how do i fix this
06-25-2022 08:21 PM
Still having stream freeze after a couple minutes of going live to feed. Video stops and audio cuts out completely
06-27-2022 08:42 AM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.
Best regard,
Brad
06-27-2022 10:17 AM
Still having freezing .., and loss of audio
06-30-2022 11:32 AM
I am afraid there is no update on this issue yet. But keep trying your own troubleshooting steps like restarting the device, restart your internet, make sure that the wifi router is close enough to the cam, etc. and once we have an update, we'll let you know.
Best regards,
Brad
07-07-2022 10:23 PM
Hey Plane1286,
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
07-13-2022 10:28 PM
Hey Plane1286,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie