During set up when the "Connecting to joining device" is running the "Something went wrong" appears

[kbrown0510]

On my Nest Hub Max I am getting "Something went wrong" when trying to set up my nest cam when "Connecting to joining device". I see there was previously a discussion about this but was never really answered. I have tried resetting, power on off, rebooting internet and wifi with no luck. Anyone have any thoughts?

[EmersonB]

Hi kbrown0510,

Thanks for reaching out here in the Community. To confirm, what app are you using to setup your Nest Camera? Have you tried restarting your Nest Hub Max? Make sure you add your Nest Camera in the same home structure where your Nest Hub Max is installed. Let us know your update here.

Regards,
Emerson

[kbrown0510]

I forgot I asked this question here. I was in the preview program and once I moved myself from that and removed and reset the Max again everything is working.

[EmersonB]

Hello kbrown0510,

We appreciate you getting back to us and sharing here what you've done to resolve the issue. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
 
Regards,
Emerson