Eufy app not working

[Kgallucc7]

My eufy app is not working since my internet was offline. Internet is now working but cannot get my info on devices when I pull it up. Only time I can see my camera images is when someone steps in front of it. Also, I can’t see any events on my app. They do not record.

[Spaghetti69]

This sounds like a support request for eufy not Google nest

[EmersonB]

Hi folks,

@Kgallucc7 thanks for reaching out here in the Community. I'm sorry to hear if you can't see any events on your app. To know more about this, I'd like to know what type of Nest Camera you have and what app are you using to view your recorded events?

Keep us posted.

I appreciate the help, Spaghetti69.

Regards,
Emerson

[janthadeus]

Hey Kgallucc7,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Spaghetti69 and Emerson.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT