Looking forward to your response.
From the information I've gathered I'm going to take a guess that this feature doesn't work on phones that are more than a couple of years old, I'm guessing that something has changed in the way phones process things, and the home app is only setup to do it the way current Gen phones work, probably because the Google devs/engineers only uses the best and newest devices, so it works for them.
You would think backwards compatibility would be important with products, as not everyone has the latest and greatest.
I'm more than happy to be proved wrong with my theory, if anyone reads this please let us know if this feature is/isn't working on your devices, and what model they are.
Even if we could figure out where the issue lies getting it fixed is another issue in and of itself
Thanks for your patience. I’m sorry you’re still having trouble viewing your camera preview. Let’s sort this out — when did the issue start? How far is the camera from the router? Are there other devices connected to the same Wi-Fi where the camera is connected to? Were there any changes to your Wi-Fi network? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
I appreciate the help, Emerson.
I contacted support, and have an open support case, done all the basic troubleshooting, there is nothing I can do to fix it on my end.
This was on the 10th Jan, got an email later that day to ask for more details, and silence since, I'm hoping I will get an update and possibly even a fix at some point, though after multiple dealings with support I'm unfortunately not holding my breath..
I can understand your frustrations with working with support and not finding a solution, but I am afraid we do not have the access to assist you with this in the forum. Support would be your best bet with finding a solution.