Events appear, then go missing from timeline

[Kemal86]

First set up the camera 2.5 weeks ago, signed up for the free trial of Nest Aware. I have about 10 days left on the trial.

When I first set the camera up, I would get push alerts for events, and could then view those events in the timeline.

The last few days, I get a push alert and can instantly view the event, but within a few minutes it just gets wiped from the timeline. Not only that, but all of my older events are missing too. Almost like I don't have the subscription at all? The subscription is listed as an active free trial in my Google Store Subscriptions - and it worked the first couple weeks just fine. 

[Brad]

Hi there, 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Eric_B]

Hey Kemal86,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.