Existing door bell and cameras

[Twest]

Just purchased home that has Nest door bell, smoke det, cameras, and thermostats.  
app will not let me add doorbell since is registers to old owner.  Is there a hard reset?

[MplsCustomer]

@Twest 

The previous owner has to remove each Google Nest device from their Google Nest app or Google Home app while they are still on the Wi-Fi for the home.  After that, each device must be factory reset.  Only then can you re-install them.

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=

[janthadeus]

Hi folks,
 

Checking in — have you tried the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate your help here, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Twest,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT