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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15811 Views
  • 0 replies
  • 6 kudos

Playback freezes on Nest Cam everytime

Playback freezes everytime lately (freezing as of a few weeks ago). Initially, it appears to be work on live view (VERY briefly)…but then freezes when when I try to playback or view anything prior.Internet connection is fine. If I exit/clear the app ...

Yet another peeling Nest Hello doorbell

The clear plastic that is on the face of our Nest Hello doorbell has begun peeling off. A quick search has shown this is a known systemic issue across many, many users. We purchased our doorbell in February of 2019. We are writing to see what can be ...

bkab by • Community Member
  • 1006 Views
  • 6 replies
  • 0 kudos

Nest cam not charging

Ever since we purchased our google nest cam we have been having issues!! While mounted outside the battery was working until the battery was empty. It is plugged into a functioning, working outlet outside. We know that there is no issue with the outl...

Anitakhan by • Community Member
  • 24155 Views
  • 26 replies
  • 3 kudos

Notifications

My notifications have changed, it no longer shows person for a notification, it only shows all motion and sound to choose from and that’s not helpful! Outdoor motion constantly alerts when I have any bad weather or birds flying by, etc! It does not n...

Resolved! WHY CAN'T I SCROLL THROUGH VIDEO ON DOORBELLS?!?!?

Google thinks it is smart. But it is missing tons of things that it should be capturing. A car driving into my driveway, for example. On our other cameras, even if the event was not made, I can scroll through the video feed, and see the things Google...

Allajack by • Community Member
  • 1395 Views
  • 5 replies
  • 0 kudos

Nest doorbell , LIVE VIEW not working

Have best doorbell battery (but is wired in) and after 7 ignored attempts on Twitter , unable to EVER see live view.stream works fine on nest hub when bell is rung, but otherwise cannot see live view as & when required (which is why I bought it!)im o...

NiravP by • Community Member
  • 1508 Views
  • 7 replies
  • 0 kudos

Replacement magnetic mount

Hello, we recently had our home painted and realize that the painter lost our original magnetic mount that came with our nest cam. Is there a way to get a replacement mount for our camera so that we can reinstall it? Thanks!

JenniV by • Community Member
  • 726 Views
  • 3 replies
  • 0 kudos

Doorbell ring tone on my android

Hi, new user. I found how to change the Nest doorbell ringtone for the visitor, but I can’t change the notification ringtone on my Android phone. It uses the text message notification tone, confusing. Can someone tell me how to get this to change in ...

Tbob by • Community Member
  • 629 Views
  • 1 replies
  • 1 kudos

Nest Cam Power Cable

I’ve got two external nest cars that have had their power cords just completely disintegrate in the Vegas heat and the wires are just flopping around. Is there an easy way to replace the cables? Thank you!

hywel by • Community Member
  • 1267 Views
  • 8 replies
  • 0 kudos
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