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Facial recognition assigning wrong face to wrong name. Cannot move that new face to assigned a name

Khafajy
Community Member

My 2 new nest batter indoor/outdoor cameras keep placing familiar faces into the wrong person album. For instance, it sometimes recognizes me as one of my friends and places the snapshot it took for my face into my friend's face library. There is no option to move my recognized picture out of my friend's album and add it to my album. So I need to delete my picture everytime.

Simple solution would be to give 2 options; one to re-assign a give picture in a given album to an exiting recognized person. Another option would be to provide the ability to create a new face library of the newly recognized face.

thanks,

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. I know that there are some updates to the Google Home app that should be allowing you to edit, merge and move your familiar faces saved. I would make sure that your device is up-to-date on its current software as well as the home app. I would also suggest trying to restart your cameras as well to see if this helps you out. 

Best regards, 
Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Khafajy,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie