Factory Reset not working

[saintstephen11]

My Google cameras do not charge. They worked initially but after the first charge was drained they will not charge back up. I tried a factory reset with one of them and that does not work either. No Yellow light. Nothing. Any suggestions?

[aatienza]

Hey saintstephen11,

I’m sorry for the trouble this has caused you, let me help you out. Do you have a wired or a wireless setup? Did you receive any notification from the Google Home app? To confirm, there's no light status on the camera, right? Keep us posted.

Thanks,

Archie

[aatienza]

Hey saintstephen11,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey saintstephen11,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie