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Fails on downloading update(s)

ChesHagen
Community Member

I am able to successfully connect to the camera and begin the installation. Upon connecting to Wi-Fi, which successfully occurs, it then proceeds to downloading updates. It is hanging at 0% and ultimately leads to failure. Three times have started with a factory reset and each time results in the same outcome. Help

4 REPLIES 4

EmptyNester
Silver Product Expert
Silver Product Expert

Hi ChesHagen,  How frustrating,  I'm an end-user like you.  It sounds to me like the Google server that does the updates is down.  Try it again in a few hours or even tomorrow sometime.  Sorry, that is all I got.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Appreciate the help @EmptyNester. Checking in to see if you still need assistance. Feel free to let us know.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hey everyone,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.