Flashing Green Light Nest Doorbell Wired

[Brd3499]

Hello, I have had a nest hello doorbell that is wired for about two years. Last week it went offline. For the last week, the doorbell has a green blinking light that will not change with factory reset or regular reset. Any idea what I should do?

[EmersonB]

Hi Brd3499,

Thanks for reaching out. Let's go ahead and see what we can do here. Normally, when you see a pulsing green light someone is watching your doorbell's video live stream, is using Talk and Listen or quick actions. To confirm, do you have the battery or wired Nest Doorbell? Hit this link for the steps to properly reset it.

Regards,
Emerson

[EmersonB]

Hello Brd3499,

How's it going with your Nest camera? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.

Thanks,
Emerson

[Brd3499]

Hey Emerson,

Thanks for getting back to me. The doorbell is hardwired. I popped it off the wall and tried both hard reset and regular reset. However, both resets did not turn off the flashing green light. 

[janthadeus]

Hey there,

Thanks for trying to isolate the issue with your Nest Hello doorbell (wired). It looks like it’s not getting any power from your transformer. Let’s sort this out —  a few questions: what’s the voltage of your transformer? How’s the temperature of the doorbell (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?

Here are some troubleshooting steps you can try:
 

1. Ensure the wires are connected securely into the doorbell.
2. Remove the wires from the doorbell then use the included USB cable to plug your camera directly into a USB port on your computer.
3. When the light pulses blue, wait for a couple of minutes to reconnect it to your Wi-Fi. Otherwise, your doorbell is dead.
4. Mount your doorbell to the wall plate.

Important: When the doorbell shows a blue pulsing light when connected to a computer, it means it’s working. They may be issues on your wires or transformer. I recommend scheduling a visit with our partnered Nest Pro. 

I appreciate the help, Emerson.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[Brd3499]

Hey thanks for following up. I have not been home and won’t be home for another few days. Will check back in with you when I get back and fingers crossed that it works. 
Thanks for your help!

[janthadeus]

Hey there,

Understood — thanks for the update! Keep us posted.

Thanks,

JT

[janthadeus]

Hello Brd3499,

Checking back in — how's it going? Still need our help?

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[Brd3499]

Hey thanks for the response. I will be trying what you suggested tomorrow! 

[janthadeus]

Hey there,

Gotcha, sounds like a plan! Keep us posted.

Thanks,

JT

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hello there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT