Flashing picture

[ggunning1984]

When viewing my doorbell the video is flashing. Like it can't decide what brightness level to be at and flashes between the two

  

[Heretic1414]

Mine does this sometimes, I've noticed it tends to occurs when it's dull. Its like it can't decide on what to do. 

[Rusell]

Hi there, 

Thank you for reaching out to the community. I'm sorry to hear that your Nest Doorbell video is flashing. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

• When did the inconvenience start?
• What troubleshooting have you done so far?
• Have you already moved the camera from a different angle? 
• Does this happen with other Nest devices?

Keep me posted.

Best regards,

Rusell. 

[ggunning1984]

Noticed a few weeks back. Did a factory reset. Can't change position as that is where the wires are. I have no other nest devices. 

[Rusell]

Hi there, 

Thank you for your response. I appreciate the information you shared but i'd like to know if this happens with a different mobile phone or on the Google website. Please use this website to see your camera though a website:

• This is for Nest camera or Doorbell 2Sec Gen: home.google.com 
• This is for Nest camera or Doorbell 1St Gen: home.nest.com
• May i know which Nest doorbell do you have? 

Keep me posted.

Best regards,

Rusell. 

[ggunning1984]

Happens in app and on website home.google.com

It's the best battery doorbell 

[Rusell]

Hi Ggunning1984,

Thank you for the update. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Be sure to submit the following relevant information:

• Community Thread
• Community Username

Keep me posted.
 

Best regards,

Rusell.

[ggunning1984]

Form completed 

[Rusell]

Hi Ggunning1984,

Thank you for your response. We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 

Best regards,

Rusell.