My CAMERA with FLOOD LIGHT ( powered ) was working fine and went off line. I cannot get it back on line. I've tried multiple times. So, I deleted the device from my home app. I've now gone through the ADD NEW DEVICE multiple times... I've reset the power, I've tried it with the network running and with the network off. I've reset both power and network. Nothing solves the problem. I'm about ready to trash the whole thing. It fails at CONNECTING TO JOINING DEVICE every time. When I power it down, and power up it turns back on, the floods come on for a few seconds and then go off and the Camera light is GREEN. I've also tried resetting the CAMERA countless times.... nothing....
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I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
Hello. I spent 2 hours on Sunday on a Google support chat, running through every possible fix. At this point I am waiting to hear from a "senior associate", but frankly I think there is something wrong with the light or the app. And will be looking to get a replacement or refund., Unless you have more suggestions.
Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement.
Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number.
The Nest Cam with Floodlight is NOT compatible with the Nest app. It is only compatible with the Google Home app. You will need to use the Google Home app moving forward to use this device. If this is not what you meant, then I apologize and would suggest that you Factory Reset the device and try again.
What? No, I am using the Google Home app. That is not what I meant at all. I am beyond frustrated here. The device has been factory reset multiple times (so has the wifi, the router, and the apps. All possible things have been attempted, not only on my iPhone, but an ipad and a google phone. Nothing is working./ I have spent 2 hours of time on a Google chat troubleshooting to no avail. Then I am also being told that I was 3 days past my warranty when I asked for help. Basically, I will be informing the Better Business Bureau as this is a well documented user-complaint (w/ no solve from Google) since early 2021.
It’s still doesn’t work. We use the Google Home App and not the nest app. The flood light works fine but we cannot access any of the videos and shows on the app as disconnected. Pretty sure this is a known issue if so many of us are having issues. Please let me know how to fix this issue.
I had the same issue, trying to add the Nest Cam w/ Floodlight using the Home App on an iPhone 13 Pro. I tried multiple times... no luck.
Then, I tried again with my wife's Pixel 6 and it worked. I kid you not.
After a week or so, the FloodLight part is showing as Offline in the Home app, even though it works, responds to motion detection, and the camera part works just fine. I am reading on this forum that I need to 'Factory Reset', but this thread is making me nervous about doing that.
Why does every Google Nest product I own require: 1. install and add to Home App, 2. Factory Reset and remove from Home App, 3. Re-add/setup in Home app.
I have had the exact same issue. I had this added to a new house that I moved into and it worked for about 3 days. After the winter had passed I went back outside to re-add it and tried the fact reset and nothing. The green status light is on and The motion detection works but I cannot add it to my home network. I am very frustrated. I have tried to contact Google with little luck. I'm ready to take the one off the wall and add a completely new one. Has anyone tried to replace it with a new one?