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Google Nest doorbell peeling

takenney
Community Member

My Google Nest wired doorbell is peeling and it looks really bad. Can I make a request for a replacement? 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@takenney 

You can request a replacement by contacting Google Nest Support (https://support.google.com/googlenest/gethelp?hl=en).

With your post, there are now 283 threads about "peeling" Google Nest Hello Doorbells in this forum and 28 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.

In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Sorry to hear about that. I'm here to help. When and where did you bought your Nest Doorbell (wired)? Are you in the same country where you bought it? You can reach out to our Google Support team to check for warranty options.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Appreciate the help, Steve. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie