Garage camera issues

[woodyth]

About every 3 months my garage camera becomes on unresponsive. I have to call someone to come out and reset it. I have to remove camera and add back to my app. It's quite annoying, along with expensive. I cannot connect to it via app again tonight, so I figured I'd ask. The light is stuck on. I can't reset it by killing power, because then it just rolls to battery backup. Anyone have any ideas? I can't keep paying $100 for them to come out. $800 so far since j got it. 

[JuanCH]

Hi woodyth,

Thanks for reaching out to the community! I'm sorry to hear your garage camera becomes unresponsive about every three months, forcing you to call someone to reset it and then having to re-add it to your app. It's certainly annoying when some devices don't work as expected. I'm here to help!

To diagnose the root cause of this inconvenience, I have some questions for you:

• What's your garage camera model? Please check out the following link for your reference: Technical specs for Nest cameras and doorbells
• Do you get any error messages?
• Which color is the status light?

Please keep me updated.

Regards,
Juan