Generation 3 nest cameras

[Kelly-130]

Why is it that we can only see live feed and we cannot have pre-recorded events that happened on our 3rd generation cameras like 1st generation cameras in Nest Aware webpage? I need to get documentation that I had over the weekend to show to a lawyers office. I am unable to get this information to them because you guys do not have the Google Home 3rd generation cameras webpage conformed like the home nest webpage. When will this be created and done? This causes a huge conflict with the investigative case I have going on.

[Anonymous]

The new cameras and home app are simply not fit for purpose i doubt they ever will be ive had nothing but problems for over a year. Haven't been able to use my cameras at all for over 3 weeks now google support have no idea the whole shebang is farcical.

[EdmondB]

Hello Kelly-130, 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. If you have an active Nest aware subscription, you should still have an events timeline over the weekends on your phone using the Google Home app.

Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns, as I will be locking this in 24 hours if I don't hear back from you again. Feel free to start a new thread, and we'll be happy to help. 

Check out this link on how to file feedback.

Thanks,
EdmondB.