Getting C119 error on a brand new camera- nothing works

[JohnF]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Charles Williamson 

I have a BRAND NEW indoor Nest camera.  It will not connect to wifi.  I have 3 Nest cameras and a Nest doorbell attached to the Nest mesh wifi.  This camera will not connect via app on 2 different iPhones.  It is not being recognized by Nest desktop application.  There is no way to reset this camera and it has NEVER been connected to an account.  I have received C119 and NC023 error messages consistently for hours.  No thing works.

[JohnF]

Hi Charles Williamson,

I appreciate how frustrating this will be and nobody likes error codes, so let me try demystify things a bit for you. 

A C119 error code means something is blocking the connection to your Wi-Fi router. I'm assuming there's no issues with your W-Fi and you can connect to websites normally on your phone or tablet. A NC023 error means your camera couldn’t connect to your phone or tablet via Bluetooth. I'm sure it will be but I'd recommend checking Bluetooth is definitely turned ON on your phone or tablet.

Here's some simple things to check first:

1. The Wi-Fi network name you're trying to connect your camera to should exactly match the one you're phone or tablet is connected to.
    
2. Check you're using the latest version of the Google Nest app in the Apple App Store.
    
3. Force restart the Google Nest app. On an iPhone X or later, or an iPad with iOS 12 or later, or iPadOS, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps. Swipe right or left to find the Nest app. Then swipe up to close it. Re-open the app.

If the issue persists, try these steps:

• If you have an all-in-one modem and router, unplug it and wait a full 60 seconds. Then plug it back in.
• If you have a separate modem and router, unplug both of them and wait a full 60 seconds. Then plug in your modem and wait at least 30 seconds until it finishes restarting. Then plug in your router.

Once you've done that, wait a few minutes before trying to connect your camera again. Your router and modem may need extra time to update their settings. If you're still experiencing issues, you may need to restart your camera, by unplugging it for at least one minute. This will clear any stored information and give it a fresh start. Once the camera is plugged back in, wait approximately 30 seconds for the camera to boot up.

Failing that, you may need to check or change settings on your router to allow your camera to connect. There's a pretty good help article that explains that here.

Do let us know what happens when you try these steps? Try to be as detailed as possible so we know how best to advise.

-from David King(Product Expert)

[Bob9b]

I have the exact same problem as the poster above. Tried all of the things you suggested, none of them work. I have 2 nest cameras that were working until I updated my router name & password. They will not let me connect anymore, no matter how many times I give them the new name & password. You scan the QR code & constantly get the error stated above. I’ve spent hours working on this problem. No other brand makes you go through this to connect. To be honest Nest cameras are troublesome & have been problematic since I bought them years ago, and it’s the same in every property I ever lived in. I plan to sell all my nest cams asap & change to another brand. Google Nest customer service is shocking. 

[mitz24]

I share the same frustration. We recently moved to a new home and the previous owner has a outdoor nest cam. I am receiving a C119 error on the app (iphone) and when I try to connect using Mac, I get the "The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information. nest cam" error.

I have seen several threads around this without any solution. Very frustrating.

[janthadeus]

Hi mitz24,

I'm sorry to hear that and I know how you feel about this. No worries, we'll sort this out. What's the status light of your camera? How far is your camera from the router? Do you have mesh WiFi points? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Going over the steps here might help:

• Make sure your wireless access point is broadcasting 2.4 and/or 5 Ghz networks.
• Check if your internet connection works using a different device.
• Make sure your phone’s WiFi is turned on, and that it’s connected to the same WiFi network.
• Power cycle the camera. Unplug your camera. Wait 10 seconds, then plug it back in.
• Retry pairing your camera to the app.

Let me know if that works.

Thanks,

JT

[mitz24]

The light in the camera is blinking blue

internet connection works for all the devices (I have couple of next thermostats) as well

phone is connected to the same Wi-Fi, but I also tried connecting directly from Max and get the incompatible app error 

I have restarted the camera , Wi-Fi router multiple times

only thing from your suggestion would be to check/confirm the GHz

[aatienza]

Hey mitz24,

Thanks for trying those steps. Could you check if the Bluetooth of your phone is turned on? Make sure that the moble data is turned off. Also, move all devices being used for pairing closer to the router. Let us know how it goes.

I appreciate the help, JT.

Thanks,

Archie

[mitz24]

I read somewhere to try by disconnecting the mobile data and get closer to the camera. I did that and after 4-5 attempts it added the camera to my nest app. But now it says the camera is offline.

[mitz24 · Accepted solution]

And just as I wrote this message, it started working 

[aatienza]

Hey mitz24,

That's awesome! Let us know if anything comes up, we're here to help.

Thanks,

Archie

[janthadeus]

Hey folks!

Thanks for chiming in and I appreciate your help, Archie.

@mitz24, glad to hear that! I'll consider this post as complete and will lock the thread in 24 hours. Please let me know if you need further assistance.
 

Regards,

JT 

[aatienza]

Hey Bob9b,

I'm sorry for the trouble and delayed response. What phone are you using to set up your camera (Android, iOS)? While setting it up, turn off your mobile data and make sure that your camera is connecting to the same Wi-Fi network where your phone is connected to. Also, make sure that the location is enabled on your phone. Keep us posted.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie