Global shutter ?

[Dennis7]

Whilst recorded video is limited to thirty frames per second (which is even less than live streaming) were the lens to use a global shutter this would certainly improve stills taken during fast paced events.

I checked the technical documentation but no information was forthcoming on the issue, does anybody know ?

[Brad]

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Here is a great article on how to change your camera's quality settings. Please let me know if you need further assistance.

Best regards,
Brad

[EmersonB]

Hello Dennis7,

As of the moment we don't have any news to share about the global shutter that you're referring to. That's why we are giving you the link to where you can submit your feedback about your concern. We're always looking for ways to improve and we'll take it as feedback.

Best,
Emerson

[Dennis7]

I can see that you're doing the rounds here Bradley, it looks like you're trying to up your post count, or avoid leaving any threads without replies.

Wouldn't it have been better had you actually read what I wrote, because right now you're spamming my thread.

[EmersonB]

Hello folks,

@Dennis7 we hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad.

Regards,
Emerson

[Dennis7]

Another canned response. Why can't you "Community Specialists" read what people write ?!

I asked a question. I did not give feedback.

If you can find out then please do let me know, thanks.

[EmersonB]

Hi Dennis7,

Aside from your feature request, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

[Dennis7]

So you’re following up a canned-response, with another canned-response.

How is that supposed to address my issue ?

[EmersonB]

Hello Dennis7,

I understand where you're coming from. However, we don't have any news to share about the global shutter feature. We're always looking for ways to improve and we'll take it as feedback.

I also suggest that you send feedback by following this link. Let me know if you have other questions or concerns, otherwise I’ll be locking this thread after 24 hours. 

Best,
Emerson

[Dennis7]

Perhaps now, some eight posts into the thread, I get something like a human response, for the first time, but why ?

This is supposed to be a forum for help, not an advertising exercise. Google bought Nest and took their users with them, it was a successful product and with the backing a monied company like Google I myself gave the hardware a try.

However, support has been less than second rate.

You should have access to the folk that can give you answers. My query is very strait forwards, you should, if nominated to be a "Community Specialist" be given the ability to request such information.

That is my feedback and you can direct that to your superiors yourself.

[EmersonB]

Hey Dennis7,

We appreciate your interest and we're always looking for ways to improve and deliver the best experience for our users. While I can't speak for when it will be available, rest assured that we'll take note of it — we'll ensure that we'll learn from your experience as we continually improve our products and services. Aside from your feedback, is there anything else I can help you with?

Thanks,
Emerson

[Dennis7]

You didn't even take the time to read the original question, did you.

I was not requesting a feature, merely enquiring about an existing one.

Due diligence is necessary for continued employment during a recession, surely ?

[EmersonB]

Hello Dennis7,

Thanks for getting back to us. The feature that you are inquiring about is not available. Normally, we provide links and educate our customers right away if there's available information. That's why we are suggesting you send feedback about this using the link shared above to let the Google Engineering team know about this. While they won't respond directly back to you, this is the best way to let them know about this. Let us know if you have more questions in mind.

Regards,
Emerson

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Emerson and Brad.

Thanks,

Archie

[Dennis7]

Feedback will usually not yield a reply, which is why I first opted for these forums.

However, thus far it has been a complete waste of my time.

[Brad]

Hey there,

In an attempt to keep content in these forums fresh, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.

Best regards,
Brad