Goggle home does not recognize my battery doorbell .

[BH2]

Tried the factory reboot on the doorbell . Rebooted my android phone , 2.4 GHZ on both . Every time i try to add a new item it says move it closer . I did have it installed but it kept telling me it was offline , maybe i should of not did a factory reboot . The blue light is flashing when i try to add it . Any other ways to add it ?

[EmersonB]

Hi BH2,

Thanks for reaching out and bringing this concern to our attention. I know how it feels when you can't add your Nest doorbell to your Google Home app. To confirm, how far is your Nest doorbell from your Wifi router?

Give these steps a try:

• Reinstall your Google Home app.
• Restart your Wifi router.
• Try using a different phone, tablet or iPad.

Let us know how it goes.

Best,
Emerson

[EmersonB]

Hello BH2,

How's it going with your Nest doorbell? Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working. In case you have an update, you know where to find us.

Regards,
Emerson

[BH2]

Hi Emerson

Finally got it added .I was using the QR codeon the screen and it never worked .I was looking for the receipt to see when I bought it and found the blue instruction paper in the box . Tried that QR code and to my surprise it conected. 2 days of frustration and stress and finally it's over . Long story short I'm all good here , thanks for inquiring , much appreciated Emerson 🙏

[janthadeus]

Hey folks,

Awesome, we're glad to hear that! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help, Emerson.

Best,

JT