Google Camera Error message when running diagnostics

[gtc1]

Hey, does anybody know what this means? Error occurred when calling SupportService_GetAccountGraph:

I’ve been having trouble getting the 24/7 to record on the timeline in the google app even though it’s plugged in so I tried diagnostics since googles chat support basically said to wait. And that’s what I ended up with.

[unilateraltrian]

I have the same error. And my camera videos are delayed and sometimes missing.

[sicsacol]

Hi folks.

Thanks for posting in the community page. I'm sorry to hear you're having difficulties accessing your Nest camera video history. I understand the importance of being able to review past recordings, and I'm here to help. To help me with that, I have a few questions:

• What type of Nest cameras do you have?
• Are you experiencing this issue with all of your Nest cameras, or just one?
• Are you using the Nest app or the Google Home app to access your video history?
• Have you tried accessing your video history through the Nest website? Did the issue persist?
• Have you tried using a different phone or device to access your video history? Did the problem occur on the other device as well?
• What type of phone are you currently using?

Please let me know the answers to these questions, and I'll be happy to help you further.
 

Cheers,

Jonathan