I purchased the wired doorbell and installed it yesterday. It worked great (apart from the Talk option failing) for about twelve hours. Now the app keeps lagging out, and none of the Google devices (including the Hub) will alert when the doorbell is pressed. Also, the camera lags so badly that I can't respond or see who's there.
I purchased the Google Nest (wired) Doorbell and received it yesterday. After installation, it worked (apart from the microphone) for about twelve hours. Then everything went downhill. When I awoke this morning, the doorbell function (alerting phones and google devices) stopped working. I tried everything. I performed a Google Support search, did some troubleshooting, then reset router, force quit app, and uninstalled/reinstalled app. Finally, I got into a live chat.
I was in a live chat with Google for three hours! And all they did was offer menial remedies. For instance, they established that the issue is faulty hardware. BUT when they offered to exchange it, they would only provide a refurbished one (worth $30) and WOULD NOT REFUND THE DIFFERENCE. I paid nearly $200. Talk about screwing customers!
Since they admitted to it being an hardware issue, you'd think they'd work with the customer to do whatever they need to do fix the problem. They said it's a rare instance that the hardware doesn't work, so you'd think, SINCE I'M THE RARITY, that they'd be willing to do simple things to assist with the inconvenience. Like, since I'm using this as a security measure over the holidays, why can't they send a tech at no charge to install a new device. OR, why can't they refund the difference between the new device and refurbished one? OR, why can't I keep the new device until a new replacement is delivered?
I wasn't asking too much! The device failed it's design, so why wouldn't they be willing to back their product with good, decent customer service?!
I can't believe how sketchy and downright AWFUL they're being. I called the agent out on it, and he disconnected from chat. I did not swear at him or become rude. I simply told him that it isn't right that Google can screw customers so badly. And the son of a b**ch bailed.
I am disgusted with Google. All of my house smart devices are Google, AND THIS IS HOW THEY TREAT LOYAL CUSTOMERS?!
