10-20-2021 02:15 AM - edited 10-21-2021 07:03 AM
I have a problem with the new google doorbell battery connected to power. When I click on a notification on my iPhone 12, I don't get to that video file. I get a message that the video is not yet available, regardless of the time of opening. In addition, the camera immediately switches to live view. When i press the video from the recent overview there is no problem. Are there more people with this issue?
Second issue: I disabled the videos from outside the zone in the recent overview / home feed. However, these are all listed.
10-21-2021 07:00 AM - edited 10-21-2021 07:04 AM
Updates wit screenshots
10-26-2021 11:19 AM
Hi there,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
10-27-2021 01:46 AM
These are issues that more users should experience. If I want to filter out the images from outside the zone, it should work if it is unchecked.
There is no improvement in opening the video from IOS either. On Android Device it works but on IOS not on multiple devices with a perfect WiFi connection.
10-27-2021 09:00 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.