Google Doorbell camera lens

[Kyleharrell086]

Hi there. Just hoping to get some help here. I have a broken lens cover, not the lens, of a nest doorbell. Can we get a replacement cover or do you have to get a new camera? 

[MplsCustomer]

@Kyleharrell086 

Google Nest does not sell spare parts, but you may be able to get the doorbell replaced if it is within the 1-year warranty. You can try contacting Support here: https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Thanks for reaching out. I’m sorry to hear that. Let’s check — could you send us a photo of what's happening so I can take a closer look?
 

I appreciate the help here, MplsCustomer.
 

Thanks,

JT

[janthadeus]

Hey Kyleharrell086,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT